The kerfuffle is two men - both of which work for the museum, or the volunteer parts of it anyway - discussing something with raised voices. The topic is hard to discern at the moment, but it quite obviously seems to be related to the girl that is standing there crying big, fat crocodile tears her eyes out.

One of the men glares at Walter for a moment and then turns back to the other. "Look how much it means to her, it's not like we have too many-" "That's not what this is about for god's sake, Keith, she would not be insured because she is too young!"